General Terms and Conditions of Sale, Exchange and Refund

1. Purpose

These General Terms and Conditions of Sale (GTCS) govern the sale of products on the website www.virgomove.com, operated by SAS Ventoux Cycling, hereinafter referred to as “Virgo Move”. They set out the respective rights and obligations of Virgo Move and the customer in connection with the online sale of helmets and accessories for bicycles and electric scooters.

2. Products

The products offered are those shown on the website on the day it is consulted.
In accordance with Article L111-1 of the French Consumer Code, Virgo Move strives to provide accurate and complete descriptions.
Photographs are provided for illustrative purposes only and are not contractually binding.

3. Prices

3.1 Product prices

Prices are shown in euros (€) including all taxes, including the VAT applicable in France.

3.2 Additional costs

Shipping costs and any other costs are specified before the order is confirmed. The total amount payable is always displayed before confirmation.

3.3 Applicable prices

The applicable price is the one displayed when the order is confirmed. No change may be applied after confirmation.

3.4 Pricing errors

In the event of an obvious pricing error, Virgo Move reserves the right to cancel the order and refund the customer in full if payment has already been made.

3.5 Delivery outside the European Union

For orders outside the EU, customs duties, local taxes and VAT are payable by the customer, in accordance with the regulations in force in the destination country. We recommend checking with the relevant authorities before ordering.

4. Orders

Placing an order implies that the customer has read and accepted these GTCS without reservation. Acceptance is given when the order is confirmed by checking the box “I accept the GTCS”. The sale is deemed concluded once payment has been confirmed and the confirmation email has been sent to the customer (Articles L.221-14 and L.111-1 of the French Consumer Code).

5. Product availability

Our offers are valid while stocks last.
Some products may be ordered even if they are not immediately available. In this case, delivery may take longer (for example 3 to 4 months, as specified on the product page). The customer expressly accepts these lead times.
If a product becomes permanently unavailable, we will offer a full refund.

6. Payment

6.1 Payment methods

Payment can be made by credit or debit card, PayPal, or any other method available on the website, including through our partner Oney. All payments are in euros (€).

6.2 Payment security

All transactions are secured using the SSL protocol. Banking information is encrypted and is never stored by Virgo Move.

6.3 Payment with Oney

When paying with Oney, this partner's terms and conditions apply, but these GTCS remain fully valid.

Oney's General Terms and Conditions of Sale for customers are available at this link
Oney's Legal Notice is available at this link 

6.4 Confirmation

The order is considered complete once payment has been accepted and a confirmation email has been sent to the customer (Articles L.111-1 and L.221-14 of the French Consumer Code).

7. Delivery

7.1 Lead times

Lead times are indicative and may vary depending on the destination, availability and carrier.
In accordance with Article L216-1, Virgo Move must deliver on the date indicated or, failing that, within a maximum of 30 days after the contract is concluded.
For certain products that can be ordered but are not immediately available, the customer accepts extended lead times (e.g. 3 to 4 months, specified on the website at the time of ordering).

7.2 Delivery address

The customer must provide accurate and complete information. Virgo Move is not responsible for any delay, loss or non-delivery due to an incorrect address.

7.3 Shipping costs

Costs depend on the destination, weight and carrier. They are shown before the order is confirmed (Article L221-5).

8. International delivery, VAT and customs duties

For any order delivered outside the European Union, local taxes, import VAT and any customs fees or import duties required by the authorities of the destination country are payable in full by the customer. As these charges are set by the local authorities, Virgo Move is unable to estimate their amount and cannot refund them under any circumstances.

It is the customer's responsibility to check with the relevant authorities in their country before placing an order. If the customer refuses to pay these charges and the parcel is returned to Virgo Move as a result, the return shipping costs will be deducted from the amount refunded, in accordance with Article L221-18 of the French Consumer Code.

9. Right of withdrawal

In accordance with Articles L221-18 et seq., the customer has 14 days from receipt to exercise their right of withdrawal, without having to give a reason or pay a penalty.

Important:
Exercising the right of withdrawal does not exempt the customer from the return conditions set out in section 10 (Article L221-23): any returned product must be strictly new, complete, unused, free of marks and odors, and in its original packaging.
Failure to comply may result in refusal or a partial refund in proportion to the loss in value.

Procedure:

1. Contact contact@virgomove.com with your order number and the reason for the return.
2. Once approved, return instructions and a label are provided where applicable.
3. Return shipping costs are borne by the customer, except for defective products, errors or size exchanges.

10. Product returns

10.1 Customer responsibility

The customer is liable for any loss in value resulting from handling beyond what is necessary to inspect the product (Article L221-23).
Example: a helmet may be tried on to check its size and comfort, but must not be worn in real riding conditions.

10.2 Required condition

• Strictly new, unused, unworn
• Undamaged, free of odors and marks
• All accessories and instructions included
• Original packaging (box and fabric cover) intact
• All packed in a clean, new cardboard box.

10.3 Cases resulting in refusal or partial refund

Any product that does not meet these conditions may result in refusal or a partial refund, in proportion to the loss in value observed.

10.4 Defective products or delivery errors

Virgo Move covers:

• The return of the product
• Replacement or a full refund, including return shipping costs
  
  

10.5 Return shipping costs

Except for defective products, an error on our part or a size exchange, costs are borne by the customer. The customer is responsible for any damage or loss occurring in transit.
Recommendation: use a tracked and insured carrier and package the product carefully.

11. Warranty

In accordance with the legal provisions in force, products sold by Virgo Move are covered by:

• the legal guarantee of conformity, provided for in Articles L217-3 to L217-14 of the French Consumer Code, which applies to lack of conformity existing at the time the product is delivered;
  
• the warranty against hidden defects, provided for in Articles 1641 to 1649 of the French Civil Code, which applies to non-apparent defects that make the product unfit for its normal use and that existed before the sale.
  
  

⚠️ Specific limitation applicable to helmets

The bicycle and scooter helmets sold by Virgo Move are personal protective equipment (PPE) compliant with standard EN 1078-EA1:02.2013 and Regulation (EU) 2016/425.

A helmet is designed to absorb the energy of an impact in order to protect the user. Consequently:

• any helmet that breaks, cracks, becomes deformed or whose internal structure is altered following an accident, a fall or normal use after delivery constitutes neither a lack of conformity nor a hidden defect;
• such damage, occurring after the product has been delivered, is not covered by the legal warranties.
  
  

The customer is responsible for the condition of the helmet after receiving it and acknowledges that a helmet that has sustained an impact, even without visible damage, must be replaced to ensure a level of protection that meets safety requirements.

12. General Terms of Exchange and Refund

12.1 Eligibility for returns or exchanges

In accordance with Articles L221‑18 to L221‑28 of the French Consumer Code, the customer has 14 calendar days from receipt of the product to exercise their right of withdrawal. For a return or exchange to be accepted, the product must be in its original condition: strictly new, unused and unworn, complete with all its accessories, instructions and packaging (box and fabric cover in strictly new condition). Any excessive use or use that alters the product, for example a helmet worn in real riding conditions, excludes the right to a refund or exchange (Article L221‑23). Proof of purchase, such as an invoice or receipt, is always required.

12.2 Return or exchange process

To initiate a return or exchange, the customer must contact customer service at contact@virgomove.com, stating their order number and the reason for the return. Once the request has been approved, Virgo Move provides the necessary instructions, including a return label where applicable. Return shipping costs are borne by the customer, except in the case of a defective product, a delivery error on our part, or a size exchange (Articles L221‑23 and L221‑24). Once the product has been received, its condition is inspected, and processing of the return, exchange or refund generally takes 7 to 14 business days; the customer is kept informed of progress by email.

For orders delivered outside the European Union, the customer remains responsible for paying all taxes, customs duties and VAT in accordance with local regulations. If the customer refuses to pay and the parcel is returned, the return shipping costs will be deducted from the refund.

12.3 Product exchange

A product may be exchanged for another model only if the size does not fit, subject to availability. If the replacement product is of higher value, the customer must pay the difference before it is shipped. If it is of lower value, the difference will be refunded.

12.4 Refunds

Refunds are issued using the same payment method as the one used for the purchase, unless otherwise agreed. Original shipping costs are not refunded, unless the return is due to a defective product or a delivery error. The refund is issued no later than 14 days after the return has been received and approved, in accordance with Article L221‑24, and a confirmation email is sent to the customer.

12.5 Exclusions

Certain products cannot be taken back: products sealed for hygiene reasons or personalized products, once opened (Article L221‑28). Products on sale or clearance follow the same conditions as standard products, except in the cases mentioned above.

12.6 Defective products or delivery errors

If the product delivered is defective or does not match the order, the customer must contact contact@virgomove.com immediately. Virgo Move arranges the return at its own expense and offers a replacement or a full refund of the product.

12.7 Customer responsibility during the return

When the return is at the customer's expense, the customer remains responsible for any damage or loss occurring in transit. We strongly recommend using a tracked and insured shipping service to ensure the return arrives safely.

13. Liability

Virgo Move cannot be held liable for damage resulting from misuse, inappropriate use or an accident involving the product purchased.
In any event, Virgo Move's liability is limited to the amount of the order, in accordance with the provisions of Articles L.121-20 et seq. and L.211-1 et seq. of the French Consumer Code relating to the seller's liability and product conformity.

 

14. Personal data protection

The information collected when placing an order is necessary to process it and is handled in accordance with our Privacy Policy.
In accordance with Articles L. 226-16 et seq. of the French Consumer Code and the  GDPR, the customer has the right to access, rectify, delete and object to the processing of their personal data. These rights can be exercised at: contact@virgomove.com

15. Intellectual property

All elements of the Virgo Move website (text, images, logos, videos, etc.) are the exclusive property of Virgo Move or its partners.
Any reproduction, distribution or use without authorization is strictly prohibited and constitutes infringement under the French Intellectual Property Code (Articles L. 335-2 et seq.).

 

16. Governing law and disputes

In accordance with the provisions of the French Consumer Code on the amicable settlement of disputes, the Customer is informed that, in any event, they may use conventional mediation through existing sector-specific mediation bodies or any alternative dispute resolution method in the event of a dispute.

After a prior written complaint by the consumer to Ventoux Cycling has been unsuccessful, the Mediation Service may be contacted for any consumer dispute that has not been resolved.

To contact the mediator, you can:

• By post: CM2C - 14 rue Saint Jean, 75017 Paris

• Online: by filling in the form on the website https://www.cm2c.net/

• By phone: 01 89 47 00 14

 

17. Changes to the general terms and conditions

Virgo Move reserves the right to amend these GTCS at any time.
Changes will apply only to orders placed after the date on which the GTCS are updated on the website. Customers are invited to review the GTCS regularly to stay informed of any updates.